Refund policy

All our products are handmade and utilitarian jewellery to create a memorable experience. Handcrafted with intricacy, each piece is unique in its appearance and may slightly vary from each other. We celebrate these variances as a part of our versatile designs brought to life by traditional techniques, making it a testament to the fine work of our Kaarigars. All our jewellery go through quality check before shipping.

We offer free return and exchange services ONLY in case of damages during transit or incorrect product delivery. Return or exchange in any other case, the shipping charges and logistic charges will be borne by you.

The return/exchange must be initiated within 3 days of the receipt of your order

- by message on WhatsApp - +91 9172959698

with a picture of the product received (with the tag attached) and reason for return/exchange mentioned. You must also send a parcel opening video in case of wrong/damaged jewellery received. So take a video whenever you receive our jewellery, so we can prove your claim of wrong/damaged jewellery received. You must return the product in the exact way it was delivered, that is unworn, tags intact and sent back in the original packaging as received.

After approving the return request, we will arrange the return pickup for you. Return charges must be borne for any returns other than damaged products.

After receiving the request we will get in touch with you via email/whatsapp with 28 - 48 hours from Monday to Saturday. All return request sent on Sunday will be processed on Monday.

The company holds a right to reject a return request.

IMP: Please note that it takes 7-15 working days for the shipment to reach us, once it is picked up from your address (sometimes it may take longer).

Please make sure to keep the parcel ready, the courier company will only attempt twice for the return pickup. After that, you will have send the pickup back to the company's address. Also reverse pickup is subject to availability of the service in your area pincode.

SALE/OFFER POLICY - IMPORTANT

NO Jewellery pieces under SALE/OFFERS will be RETURNABLE, only damaged or wrong pieces received would be allowed to exchange (on availability). In case of damaged or wrong pieces received, please share an unboxing parcel video on our Whatsapp +91 9172959698, without the opening video we will not accept the exchange request. Please don't courier back the jewellery without our approval, it will be returned back.

In case of size issues, pieces will be exchanged, but you will have to bear the delivery charges (both to and fro), so please choose the size as per our size guide. You can contact us for any query related to sizes, we are happy to help.

WITHOUT OFFER (RETURN POLICY)

All the return orders must fulfil the below-mentioned parameters:

The piece should be unworn and unused.
It must not have any signs of discolouration or damage.
The product must be returned in its original condition with invoice and tags unplucked.
You must repack the product in its original packaging (box and pouches) as received.

How to initiate the return process in simple 3 steps?

You would be required to raise a return request through WhatsApp +91 9172959698 or fill the Google Form within 3 days of the receipt of your order, with a picture of the product along with its tag and reason for return mentioned. An opening parcel video in case of wrong/damaged jewellery received, without that we will not replace the jewellery.

Upon receipt of your return request, our Quality Check team shall run a verification of your return request. Only post approval will we initiate the collection process. The product returned will undergo another round of screening by the quality check team before initiating the refund.

We shall dispatch the correct/ desired product to your given address once we receive the returned product.

Refunds shall not be processed in case of the following reasons:

Incorrect or incomplete delivery address placed by you.
Signs of use or damages to the product returned.
If the recipient refuses to accept or rejects the order.
Failed delivery attempts by our courier agent (not more than 3 times)

For queries related to return and exchange, send us an email at info@patwatraders.in or whatsapp us on +91 9172959698

Note:

We will not be responsible for any lost packages during transit. Moreover, we will not be accountable for any returns initiated without a prior notice and approval by us.

Note: Items purchased on sale are non-refundable and will be considered as a final sale.

Payment Methods

Upon receipt of the order returned with all the return parameters fulfilled as per our policies, we shall initiate the refund through one of the below-mentioned modes of payment:

PAYMENT METHOD BY CUSTOMER	REFUND MODE
Online/ Credit card/ Debit Card/ Wallets/Net Banking	Online/ Credit card/ Debit Card/ Wallets/Net Banking
UPI	UPI
Cash on Delivery	NEFT to Bank account of buyer/UPI (Provided by customer)

Note:

Refunds shall be initiated and credited to the same source of payment that was used to make the purchase.
Once approved, refund will be credited to customer's bank account within 5-7 business days.
Orders can only be cancelled within 24hours of the order placed. Please contact us through email or whatsapp us on +91 91729559698, to cancel order.
Orders cancelled within 24 hours in case of prepaid order, will face a deduction of 2.5% gateway charges over the refund initiated for the cancellation.
Orders cancellation request post 24 hours will be approved on the basis of the status of shipping (whether order is shipped or not). Custom Orders/ make to order have no cancellation policy and cannot be returned/exchanged.
Please also note that the product might have a slight colour difference then the picture shown due to photography lighting.

Minimum Shipping

We charge the minimum cost for the shipping across india.

Handmade Product

Handcrafted Jewellery by our expert Karigars

24/7 Support

Call OR Whatsapp us on +91 9172959698

Secure Payment

Your payment information is processed securely.